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Updates 8/30/16 - SAS

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08/30/2016

SUPERAntiSpyware

6.0.1224

Technology Changes
  • Service release
  • Various bug fixes

Available via the program's internal updater


Dell B2360d Printer: Firmware error 900.57

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Printer no longer functions - displays Firmwarre error 900:57 On reboot same result.

XPS 8900 - You are not using a display connected to an Nvidia GPU

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Just got my XPSA 8900. If I try to access the Nvidia control panel, I receive a message that I am not using a display connected to an Nvidia GPU. I have an Nvidia GTX 745, which was updated to the 8/25/16 drivers. It shows that it is working in device manager.

Best way to replace RAID 1 disks, with one disk Predictive Failure and other disk totally failed

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Hi ,

I have OS disks in RAID1, where one of the disk is predictive failure and other disk is total failure. What is the best way to replace these disks with data intact. 

Aurora-R5, PSU (power supply unit) size?

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Hello everyone,

Does the R5 use a standard size PSU? I just cant tell from the pictures and thank you.

Vostro 420-Need help wiping hard drive/re-installing operating system

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I have a Dell Vostro 420

Service Tag: <ADMIN NOTE: Service tag removed per privacy policy> | Express Service Code: <ADMIN NOTE: Express service code removed per privacy policy>

I am re-purposing this computer for another user and I want to start fresh with factory settings.  Unfortunately I cannot seem to find the cd that came with the computer, so I don't know how to do this.  Any help would be appreciated.  I have tried going into the setup when i see the dell logo, but there is no option for system restore or anything like that.

Thanks,

Shardul

arrancar desde unidad de dvd externa

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Buenas tardes, mi situación es la siguiente. Tengo un optiplex 210L e intento arrancar un hire's bootCD desde una unidad de DVD externa, sin embargo la bios no la reconoce. Solo me aparecen estas opciones

 * Onboard or USB Floppy drive

 * Onboard SATA Hard Drive

 * Onboard or USB CD-ROM Drive

Estuve mirando el soporte oficial y hay una actualización para la bios pero no estoy seguro de que eso resuelva el problema.  Alguna alternativa????,...Lo mkas extraño es que si intento arrancar desde un pendrive silo reconoce y me lo muestra como:

*Usb Storage

2135 Color laser printer error code 117-365

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Hello, I just bought this printer from a private party and it worked great there. When I brought it home and plugged it in, error code 117-365 comes on. I have restarted, I have removed and reinstalled everything including doors and toner. I can't get any further that it beeping and the code coming on. I bought this for my church. Any help would be great. Thanks


Loss of power after a thunder storm

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I see that there is a fuse inside.  It looks like a soldered in fuse holder.  Does anyone know if I must unsolder the holder to change the fuse?  Also, parts are not readily available where I live.  Do you know if the information by the fuse on the pcb  indicates the fuse type and size?  Any hints as to where to order one?  

Aurora-R5, Sales Site, Liquid Cooling confusion

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Our apologies for the sales site configuration confusion.

The sales site "Features" tab state,

"Dual graphics-ready compact mid tower. Designed for virtual reality and engineered with liquid cooling and tool-less access."

"The Aurora is Alienware’s smallest mid tower gaming desktop to offer both dual-graphics and liquid cooling."

"The Alienware Aurora was designed to support fully customizable upgrades – including speeds of up to 4.2GHz on all four cores with the Intel Core i7 6700K CPU – with up to 4-core Intel 6th Gen processors, optional CPU liquid cooling and up to 64GB DDR4 memory at 2133MHz or up to 16GB of XMP DDR4 at 2400MHz."

Those statements do not mean that every configuration gets liquid cooling. It means it is offered on certain sales configurations. But you have to manually add it via the "Customize & Buy" for an additional charge of $100. See the picture below =


So it is up to the buyer to manually choose the liquid cooling in the sales configurator.

Also, the Liquid Cooled selection requires a K-Series Processor (Intel i5-6600K or Intel i7-6700K) be chosen.

Dell 15 7000 series Win10 Laptop not recognizing the ethernet adapter

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The internet connectivity works only wirelessly.  The direct connectivity (connecting the laptor with Cisco Router using a chord) works for sometime and goes off, and WiFi takes over.

Sounds like Dell has solution to this problem.  They tried all usual commonsense ideas and also changed the motherboard, but finally gave up or left it to fate.  There is no problem with Cisco EA3500 dual band router as I have other gadgets connected.  Tried with another another laptop (also Dell), changed chord, tried different slots in the router.

Dell 15 laptop is still covered under warranty.  

Can't Dell fix this problem?

Anyone has experienced this problem and still living with it without Dell taking initiatives to resolve?

thanks,

Shankar

Customer Service Management Email or Contact Info Canada

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I am just wondering if someone hopefully from Dell or a customer can provide a Customer Service Management email or direct phone number in which I can contact in Canada. 

It would be so appreciated. I don't want to hate but so far after dealing with three separate customer service representatives regarding a recent order there has to be a means to address the utterly dismal poor treatment I have received. 

Here's to hoping for something positive. 

Top 5 Recommended Statistica Solutions – Aug 31st, 2016

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Below you will find Support's Top 5 Recommended Statistica Solution articles for August 2016! These articles are focused on bettering the user's understanding of the options found in various modules of Statistica.

1. .NET Framework and Visual C++ installation requirements for Statistica Information on which version of .NET Framework and Visual C++ are required for installation of different versions of Statistica.

2. Error, "System clock has been set back" Solutions provided to troubleshoot & resolve the error message “System clock has been set back” appeared, due to which, user is not able to access Statistica

3. How to use code to call a Python script in the Python node? Example code to call a local Python script in workspace Python node.

4. Python integration documentation and Example Python scripts for Python Node in workspace Helpful example workspace with Python node deployed to illustrate how to write python code to read inputs from upstream node and generate outputs in python node

5. Min and Max hidden units in SANN Explanations on the Min and Max hidden units parameters used in Automated Neural Network analysis and what effect these number of hidden units have on the analysis

 

Don't forget to check back for updated Support Recommended articles.
You can also search all of the Knowledge Base articles on the Support Portal.

Dell xps 13 and Dell p2715q monitor

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I am having trouble with connecting my dell xpx13 to Dell p2714q monitor via USB-c Port. 

I have connected the xps 13's usb c port to monitor's usb upstream port via 10Gbps cable. 

Need help, need to know whether i am doing it right? 

Dell Insprion 3521 Headset issues (Running Windows 10)

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Hello, Dell Community. I've recently bought a headset with a mic. I also have a headset splitter because theres only one audio jack and there was two cables one for mic and one for audio. Now when I plug it in a pop up comes up asking me the following. Is the device you just plugged into the jack Headphones, Headset, Skullcandy headset, etc. I select headset now the purpose that I bought this headset was recording with the mic in the headset so now I go to record and my dell laptop doesn't pick up the mic and it doesn't play audio. So I go to recording devices and I right click and press show disabled devices and disconnected devices and my headset doesnt show up on the list! So I go through and uninstall and install the drives which also doesn't work I've tried only using the mic plugin. and It doesn't detect it I need help! If anyone can help me out I would appreciate it I'm using a Dell Insprion 3521 Laptop Running Windows 10 64 bit. 


Any compatible stylus with Inspiron 15 7000 (7558)?

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I have a Dell inspiron 15 7000 FHD (7558)  and I was wondering if the Dell active pen works with my device. Or what other stylus can I use??.

I bought the Adonit Jot Pro which is a passive pen, but it didn't work at all.

Thanks

Latitude E7440 webcam installation

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Hello, 

I bought a latitude e7440 for a family member a while ago but didn't realize it did not come with a webcam, so my intention is to buy any necessary components to install one. 

I know that I will need to buy the bezel w/ webcam hole (part# 02TN1) and the webcam (part # 7YYT), but I don't know if I need the LCD/webcam ribbon cable (part# D3M6R). 

Do all latitudes 7440 come with the same video ribbon cable, regardless of whether or not the webcam is installed? In other words, if I take the bezel off of the laptop and disconnect the LCD screen, will I find that the ribbon for the webcame is right there, ready to be connected to a webcam? 

Need the expertise of a dell technician. Thanks!

Inspiron N5110 as second monitor

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Hi all,

Does anyone know if it's possible to use the monitor of an Inspiron N5110 as part of an extended display (a secondary screen) rather than being the primary screen? And if I buy an adapter for the VGA port in the back, is it even designed to let signals in?

Thanks in advance!

Labor Day Holiday Service Schedule

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The Customer Care Board will be operating on reduced staff this Labor Day Holiday Weekend. We will address your concerns upon our return on Tuesday, September 6, 2016.

Labor Day is a national holiday celebrated across the United States & Canada on the first Monday of September. This year, it is celebrated on 05 September, 2016.

Labor Day is dedicated to the social and economic achievements of American workers. It constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country.

Our service schedule will change during the United States & Canada Labor Day Holiday on September 5, 2016.

All Next business day & Parts only Dispatches:

Dispatches created before 5PM (customer local time) on Friday 02 September, 2016 will be delivered on Tuesday 06 September, 2016

Dispatches created after 5PM (customer local time) on Friday 02 September, 2016 & during the weekend will be delivered on Wednesday 07 September, 2016

Depot Dispatches:

Depot dispatches with packaging, created before 5PM (customer local time) on Friday 02 September, 2016 will be shipped out the same day

Depot dispatches created after 5PM (customer local time) on Friday, September 2, 2016 will be delivered on Wednesday, September 7, 2016

[Alienware m17x r4] Graphics Card & Power Issue

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  • 3rd generation Intel® Core™ i7-3740QM processor (6MB Cache, up to 3.7GHz w/Turbo Boost 2.0)
  • 8GB Dual Channel DDR3 at 1600MHz (2DIMMS)
  • 2GB GDDR5 NVIDIA® GeForce® GTX 675M
  • 500GB 7,200 RPM SATA 3Gb/s

I had both these problems come out of nowhere starting yesterday.

  1. GTX 675M not detected.
    1. Descrete graphics card: Not Detected (BIOS)
    2. GeForce Experience error when run
    3. Overall nothing related to the graphics card shows up anymore on my computer.
      1. Example: Right click on desktop, no longer a nVidia Setting Option

  • Trouble turning on/restarting computer
    1. When I only have the power cord attached, the system gets power for just half a second then stays off
    2. When I put in the battery it has a small chance of turning on for a few seconds
    3. When I unplug the power cord and leave the battery in, it will do what I stated in b, then suddenly power on (randomly stays off)

I've never experienced these issues before, however it started yesterday when I noticed my Media Player Classic wouldn't play certain MKV Videos. I decided to restart the computer, however after pressing Restart the computer just shutdown and never turned on again by itself. At the time I only had the Power Cord plugged in.

I've been using my laptop like this for many many months, and I've had this laptop for 3 years. Nothing was changed with my set-up yesterday but somehow this happened. My power cord still shows the blue light so that shouldn't be an issue.

After that occurrence, even after I manage to turn on my computer everything is super laggy. Pressing the Start menu will kind of cause a stutter before it loads, my mouse cursor lags, I even get lag for opening folders. Also the area near the power button on my laptop seems to be really hot even when I have nothing open and remain on the desktop right after I turn it on.

What exactly is the issue with my laptop? I Googled and assumed that my Graphics Card randomly decided to die yesterday, however even if so... My computer performance shouldn't be affected so heavily? It's not like the GPU was used for opening normal folders... And I still have the Integrated Card.

Update: I also can't use any program that requires Direct X apparently, even though I still have my Integrated Graphics Card... So a lot of super basic games that should run on Integrated don't work either.

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