I am so tired and frustrated with Dell right now beyond belief. I understand the problems arises, and delays happen, but for Dell not to know why and order has been delayed is ridiculous for one. Two Dell should not be sending out emails saying your order has been shipped when the carrier doesn't have the order, or at least put in the email stating that it can take up to 24 to 72 business hour for the carrier to pick up the order from the warehouse. I ordered my computer over 3 weeks ago. I has been delayed once for unknown reason and nobody seems to tell me anything and if they do telling me something its a complete lie and do the opposite, I receive and email at 5:02 am saying that my order has been shipped, Dell provided a link in the email to check the status of the order, so I thought I would do that and get my tracking number. to my surprise there was no tracking number and the Status still said In Production, I thought well it is 5 in the morning I will give it until 10 am so Dell can change the status. I checked just before 9:30 am to see if the status had change, still no change, I contacted Dell to see what was going on, the lady I spoke to told me that my order has been sent to the warehouse so it can get picked up by the carrier and should go out with in 24 to 72 business hours, I was frustrated, because I didn't understand why I receive an email saying that my order has already been shipped, so I contacted an agent through email and asked the same question, they guy told me that it takes that long for the status to change, I asked why I received an email saying it was shipped when it was, he still hasn't gotten back to me yet. I am frustrated with this mess. All I wanted to know why I received and email saying my order has been shipped and why hasn't Dell changed the status, and when am I going to receive my tracking number, Or simply when is the carrier going to pick up my order if they haven't already, I am suppose to receive my order on or before 1/21/13 which is Monday and I have no way of tracking it down or know if it going to be here or not when Dell says its going to be here. If someone can please help me or if you had the same problem, Dell should either not send out a shipping email until it in the carriers hands or the should amend it by stating that your order can take up to 24 to 72 hours before the carrier picks it up. or just send or two email one saying that your order has been sent to the warehouse for shipping and another when the carrier picks it up saying that is has been shipped. This is suppose to be 2nd business day shipping, and one of Dell CS agent said it was switched to next business day nut I still have no way of tracking my order and the Order Status is not helpful when they don't change it.
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