I notice in the "contact us" there is no option to contact someone regarding poor customer service. My internal tv tuner stopped working and I contacted technical support via email on the 27th of January 2012 and received an email back on the 28th stating I would need to call that it couldn't be dealt with via email. I emailed back stating that I'm currently in Afghanistan and that it is difficult for me to call. The reply was that I had to call.
My warranty states that I have complete care until the 30th of January 2012. Well today is the 30th, which was the next day from the last email and I called. First I got someone who hardly understands English. Having spent most of my adult life outside of the United States and speak several languages I'm not unsympathetic to foreign speakers but when I have to spell my last name to them four times before they get it (and it's the same as a country * Ireland) it is a bit ridiculous!
Finally he remotely connects to my computer and tells me that is a software issue and he can fix it but I have to have new warranty contract and it is going to cost me $240. I try to explain to him that according to Dell's website my warranty is still valid but either he didn't understand that or didn't want to understand it. Next he hangs up on me!
Not only did I wasted 30 minutes on the phone, which calling from Afghanistan isn't cheap, but also has cost me 45 minutes of my sleep time. When you are working 15 days you value ever minute you get.