To Whom at Dell this may concern,
I am very disappointed in the customer support I have received concerning my Dell M1530 laptop I purchased in 2008. I am a college student who purchased from your company because you say you sell the best products and I was looking for a laptop that was built with level of quality you proclaim. In less than a year of owning this product it had already had many problems first being drive failure and then the notorious failure of the GPU. You did fix this product while still warranted, but with refurbished products. I bought the system brand new why would anyone want refurbished parts for something they purchased brand new that's not what we payed for. Now after 2 years of replacing the motherboard due to failure of the NVidia 8600m GT GPU it has happened again and my warranty has expired. I called customer service today and also spoke with a Supervisor by the name of Juanita, both were very rude and spoke over me in a very unprofessional manner. I told both the CSR and Jaunita about the M1530 being a defective model in which Dell has sold and also spoke of the Nvidia law suit. Jaunita denied the Nvidia case ever existed http://en.community.dell.com/dell-blogs/direct2dell/b/direct2dell/archive/2010/09/30/nvidia-gpu-update-nvidia-class-action-lawsuit-and-limited-warranty-enhancement.aspx
If you read the countless reviews and even look at your service calls for the M1530 model you will see this model of computer produced was a defective design from day 1. So as I ask again Dell are you not going to back your products or just keep selling faulty products and try to push your extended warranties on people for support? I purchased this laptop to last me for a while, but your product and support isn't meeting mine or many others expectation. Why wasn't this particular model recalled? I can't afford nor should I have to purchase your products every few years because you can't make a good quality product. I'm trying to reach out to your company to keep me as a customer and make this right. I don't feel I should have to pay for repairs of a product that I've had to have repaired many times before when it should have been replaced with a better model.