Hi There,
As stated in the subject line, the optical drive on my laptop Inspirion 1737 will not read any disks.
I have used it very rarely since new, June 2009, and it never seemed to perform very well.
However, now it will not read anything.
I checked the device manager and got this comment. 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39).
I ran diagnostics for the optical component under the Dell PC diagnostics which resulted in the following statement:
“A diagnostic category was specified and the applicable device does not exist.”
The Device manager revealed that the drive is a TSST corp DVD +- RW TS-T633A ATA Device
Driver version is Driver version is 6.0.6002.18005
Any help would be greatly appreciated.