Hello,
I have bought a Dell Laptop around an year back but just after 6 months it started giving issues like automatic shutdown or getting hanged in between. After some time it stopped working and I was not able to switch it on. I gave it for service to local service center and they returned back as it is. Again I faced same issue, it happened for 4 times and Dell service center did the same old thing of making fool by just keeping the laptop for few days and then returning it un serviced. The I got tired of this type of bogus customer service and filled a consumer court complaint and now I will talk to Dell computers through that mode only.
But one thing which I wanted to understand is that Dell is a pioneer in customer service concept which is modeled around customers only but the case is opposite in India. I was using a Sony VAIO laptop and I am very much happy with the Laptop. When I was doing MBA I did many case studies on Dell and was very much impressed with the concept that Dell introduced so when I had to buy a Laptop for my brother, I opted for Dell. But when it came to service it was the poorest of all in India. I came to understand the meaning of a famous phrase that “everything that glitters is not gold” and this is same with dell computers.
Being a Business Analyst and an MBA, I know there is a lot of difference in vision and practically implementing it.