This computer is 6 months old. It came with Windows 7, and I did install Windows 8 in October 2012. I have had problems ever since and neither Dell nor Microsoft can help. ANYWAY, until today, my DVD/CD player worked just fine. I used it every few days, but today when I went to use it, the door would not open. I notice the light next to the Open button is not lit up, but my device manager says it is in working order and the driver is updated. I tried Ejecting from the device manager, but it does not work. When I ran the Dell Diagnostics program, it said that it was unable to run the diagnostics when there is media in the drive or the door is open. There is a game disc in the drive, and the game works, but I think it is downloaded onto the computer, so maybe does not use the disc during play?? How can the drive work and not the door? Is there anything I can do??
PLEASE HELP!! I have to study for a test!!
Thanks, Alison