Hello,
This is my first post to the Dell community as I lost all my faith to the dell service centre personals. Their fix is always linked with another defect. I visited the service centre 4 times and will be 5 soon with this latest fault.
The latest one is described below.
Whenever I do any type of computer work I place it in a flat surface to avoid any kind unexpected shut down. I have noticed that it is normal scenario when the laptop is over heated; it shut down by itself to avoid any kind of damage. But now a day’s my laptop shut down randomly without any kind of heating issue.
Previously I thought that it may be an issue related to overheating. But when I try to turn it on, it again shut down abruptly just after the Dell logo. Next day I again tried to turn it on, it boots and started normally but again sometime after it shut down automatically.
I did all the tests (including stress test) using Dell PC check up: No errors found (Pass).
I also did the extended pre boot checks (30 mins) by selecting the Fn (function) key and then the power key: No errors found (Pass).
I uploaded a video to youtube (follow the link http://www.youtube.com/watch?v=Wo5tFhQPP0w). In this case I want to remind you that at that time the battery power was full (It does not matter how much power your batter have. It’s also happening without any battery power source.)
The problem encountered before ,
1. Computer is performing very slowly. (Hard disk was faulty)
2. Computer power button was not working. (Mother board was faulty)
3. Failed to read any DVD. (DVD ROM was faulty)
4. USB port and some keys were not working.
If anyone can help me out it would be greatly appreciated.
Thanks & Regards,
S R MOULIK