First question: Can someone from Dell access my computer without my knowledge? I opened my laptop two days ago to see the little icon with the wrench at the bottom and a message that read an instance of dell support (or something like that) is already running. Just a minute or two later, the message and the icon disappeared. It has been over a month since I last worked with Dell Support. Are they messing with my computer?
Second: I purchased a new Inspiron laptop Comuper in April of this year (2012) I have had nothing but problems. Numerous blue screens and error messages. I know I bought software coverage but when I called they said I did not have it, so, I had to purchase a contract. I have spent close to 20 or more hours working with software support to no avail. They never call when they say they will and never finish what they start. I'm tired of this. I have spent more time trying to fix this computer than I have actually spent using it. I own 4 other Dell computers (3 others purchased this year as well, for my children) Doesn't this count for something? Can't I get some help from someone? My lastest error is a logon process failure error message. It took me several attempts last night of turning computer on and off before it would work again. It's time Dell just sent me a new computer. This is ridicullous. I've lost applications that I paid for when I purchased computer and I can't spend anymore time trying to fix this lemon.