Sir
It is really a matter of concern that the DELL site is flooded with requests for Factory Image to restore the Desktop / Laptop to factory condition. And, it is more heartening to note that, DELL, after earning money, does not pay to heed to such requests. For desktops, it is accepted that configuration changes with each desktop and, hence, it is difficult to help with a factory image. But, this should not be the case with laptop. DELL should have a copy of factory image of each model of laptop which is sold in the market, and which should be loaded on its website for easy download and installation. Excepting RAM, nothing can be changed in a laptop. My friend has a laptop model INSPIRON 5010 with WINDOWS 7 HOME PREMIUM which has come to me for installing the OS which crashed accidently. I had installed from the disks, but the poor fellow wants to revert to factory settings. Can you help and rectify the mistake he has committed by purchasing a DELL product suggested by me ? I hope you understand the gravity of situation and send a link to download the factory image for the above product which will restore his system back to factory condition. Hoping for a favorable response. The system Service Tag is 94C8XMI which was purchased from abroad and brought to India. There are sites on the internet which have factory image and they want in Dollars for the same. When they can upload, why can't DELL. Please examine.