on 1/22/2013 turned my computer off said several updates would install. Left computer to do it's thing. Have not been home since. Turned it on this evening 1/25/2013 background color and design - different. only 3 apps on the start screen size very different. None of the downloaded apps present. None of my files in documents or the 100's of pictures in the picture folder. Open Outlook and gives me the welcome screen do you want to set up an e-mail.
What the heck happened!!! I spent 4 evenings learning windows 8, loading my files and it is all gone. None of the apps that came with the system are there it looks like a stripped down version.
I can not find anything to try and trouble shoot and the Dell chat is down. When I open the My Dell Support app and try to search there - the error message is there is a problem accessing your information.
How do I get it all back - it has to be somewhere? I can do a system restore, however then the updates will just want to reload. It took me hours of work.
someone please help!!!!!!