Original problem: my system would not recognize my CD/DVD burner. I tried updating the driver but had no luck there. I tried using a third party driver updater and that didn't work either. If I went into device manager, I did see the correct CD/DVD listed as a device, but it had the little yellow triangle, indicating things were not OK. Yes, I tried to update the driver from that screen as well. Other than the CD/DVD drive, everything else worked as designed (let me know if you need the drive model number).
Attempted solution #1: My solution of last resort has always been to do a clean install of Windows, which I tried in this case too. I downloaded the iso file from Microsoft, created a bootable USD drive, and changed the boot order in BIOS. Regardless of the setting changes in BIOS, I was always stopped at the beginning of the Windows install with a "CD/DVD driver" error message - even though I was booting from the USB.
Attempted solution #2: Given the lack of success noted above, I decided to remove the hard drive from the system and format it (using an external enclosure). After re-installing the hard drive, I ended up with the same issue and error message.
What we now know: Given that I formatted the hard drive, it is now apparent that my issue is a driver related issue in BIOS.
Solutions?: I have been using PC's for 16 years and have ALWAYS solved my issues with the help of online advice. I'm hoping one of you can help!!!
Thank you in advance
