We have a new (1month old) XPS13, which will not boot up. It was being used to watch a video online, and then when that had finished, the lid was closed. When we came to turn it on again, there is no response.
The laptop is plugged in, with a light on the power pack. Holding the power button down doesn't illicit a response. I have seen some mention online of booting up into diagnostic money keeping the function key down and pressing the power button, but still no response.
There seems to be no way of telling whether there is any charge in the battery, so difficult to tell what is causing the issue.
Does anyone have any ideas? There doesn't seem to be anything on the forums that I could see to help with this problem, so any help appreciated.
Thanks in advance.
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