18 Jan 2013:
Issue: Battery cannot charge
Action: Dell technician came to my house to check my laptop. Found out was not Motherboard issue and it was the battery issue. But the laptop led lights all gone. Since that time was busy, so decided to follow up later.
19 Feb 2013:
Issue: Laptop Led were not working
Action: Again Dell technician came to my house to fixed the issue. After fixing it, keyboard light is working but found out the led colour cannot change.
22 Feb 2013:
Issue: Laptop Led cannot change colour
Action: Same thing. Sent technician to fixed the issue and this time found out another issue is the light still can't change colour after changing the motherboard and the led.
26 Feb 2013:
Issue: Same as the issue reported on 22 Feb 2013 and the laptop cannot turn on
Action: Dell technician came to change the motherboard, still can't solve the issue!!!! Offered to sent back to check.
1 Mar 2013:
Dell sent someone to collect the laptop from me
12 Mar 2013:
Laptop sent back to me. But another new issue: can't detect the HDD. Called into Dell Support line again to make an arrangement. Promised to call on 14 March 2013 to make an appointment. But at the end, I have to called in myself to follow the update. The worst part is Call service center key in the wrong address. Dell sent the part to wrong person and can't make it. (<- this is not my fault, it was Customer support!)
15 Mar 2013:
A person (the number is +<Admin Note: removed per privacy policy~RK>) who called me said will sent someone to my house on 16 March 2013 (Which is today). At the end, today I have to call in again to follow up and found out they have changed the appointment to 18 March 2013. (RIDICULOUS)
The questions are:
1. What kind of service that Dell try to provide to customer? A miserable experience? To stop customer to purchase another Dell Product in the future?
2. Why the laptop has sent back to the service center for more than 1 week but sent a faulty laptop back to customer?
3. How come customers have to bear all the consequences when it was customer service mistake?
4. More than 2 weeks I cannot use my laptop and Dell was not helping to solve customer issue ASAP but kept saying "We can't do anything; we have to arrange it on next Monday". Who cares, what I care is I received a call on 15 March 2013 and have been told someone will come to my house on 16 March 2013.
Email Address: <Admin Note: removed per privacy policy~RK>
Phone Number: <Admin Note: removed per privacy policy~RK>
Case number: <Admin Note: removed per privacy policy~RK>
Service Tag #: <Admin Note: removed per privacy policy~RK>
Country of purchase: Malaysia
Current country location: Malaysia